Return and Shipping Policy

Return Policy
 

We want you be happy with your purchase from Xu Zhang. You can return item if you are not fully satisfied with it. Please contact customer service xu@studiobay.co.uk to get the return form and address. Please send back the item in its original condition and packaging with the retune form to us within 14 days from the day you received it. The return shipping charge is at your own expense. Please allow up to 14 days from our receiving your return for the funds to be credited back to your original payment method.

Products on drop sale is final and non-refundable. 

Please help us save the environment from unnecessary carbon emissions by using the original packaging and reducing the amount of returns made. If you have any uncertainties around your purchase, contact our customer service who would be happy to help you.


Shipping Policy

We aim to ship the products within 24 hours. Free Standard Shipping service on orders over £50 for UK addresses and £220 for oversea addresses. The shipping period may vary due to the Covid situation in the destination country.

Please remember that you may need to pay additional taxes or import fees on your purchase if ordering from outside the UK, our product is shipped directory from our studio in London, UK.


UK


  • £5 Standard Shipping via DPD, 2-5 working days.
  • £7 Express Shipping via DHL, order before 12pm estimated arrive in next working day.
  • FREE Standard Shipping via Royal Mail on orders over £50.

Europe

 

  • £10 Standard Shipping via Royal Mail, in 7-12 working days.
  • £20 Express Shipping via DHL, in 2-3 working days.
  • FREE Standard Shipping via Royal Mail in orders over £220, in 7-12 working days.

    Rest of the World

     

    • £10 Standard Shipping via Royal Mail, in 7-12 working days.
    • £20 Express Shipping via DHL, in 2-6 working days.
    • FREE Standard Shipping via Royal Mail in orders over £220, in 7-12 working days.